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June Hong Kong Jewellery & Gem Fair,
Hong Kong
June 25-28 2015
Booth No. 3C436
September Hong Kong Jewellery & Gem Fair
16-20 September 2015
AsiaWorld-Expo Hong Kong
Booth No. 7M-10~12
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Customer Services

People have come to expect perfection in customer service, yet it has become a rare commodity in our fast, technological, and sometimes impersonal age.
Diavin  believes our best advertisement, is you, our customer. We rely on your word of mouth to help us grown our brand.
We pride ourselves on the fact that over 99% of our customers give us high approval ratings.

FREE SHIPPING
Diavin is proud  to offer FREE FedEx® or EMS shipping on every order around the world. Average shipping time is around 3-4 working days depending on the parcel’s destination.

All packages are insured. As a result, customers are not liable for any lost or damage during shipment. Diavin keeps in touch with our customers and ensure the tracking number is provided as soon as the parcel sent out.

Duty/VAT Charges
We do not charge Duty/VAT import taxes. Your nation's customs authorities may charge duty/vat taxes on your order. In such a case, it is your responsibility to pay all charges. On UPS shipments, duty/vat charges may appear from UPS as a third-party billing service. Customers are responsible for shipping charges upon refusal of all packages.

FREE GIFT PACKAGING
All Diavin products come with free, elegant gift packaging.

30-DAY RETURN
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision.

If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange. It's that simple

Our Return Process
Once we receive your returned item with our commercial invoice and it is accepted, your refund or new item will be processed in just a few days. Please return the item including all original packaging and paperwork. If your item was delivered with a diamond certificate, please return the certificate as well. Certificate replacement is $250.
Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Diavin), or damaged in any way cannot be accepted for return. Engraved jewelry items (not including wedding rings) may not be returned. Engraved wedding rings may be returned, however, the engraving fee is non-refundable.
* Diavin will not be responsible for loss or damage of return shipments.

FREE RING SIZING SERVICE
Diavin offers complimentary ring resizing, cleaning and polishing during the first year. Simply contact us to arrange your free ring resizing.

 
 
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